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When I try to update its landing on the same page again and again without returning any error or warning.
Also when I initiate a reimbursement and check the same in claims tab it is not visible there.
At Apollo Munich we make payments through the National Electronic Funds Transfer system," says Jacob.
LAST YEAR'S CLAIM Policy wordings of most insurers say that the specified period of the policy should be claim-free.
On calling there help desk person have no clue about the process of claims except saying it is Under process. Wrote mail standard reply comes back that forwarded to concerned department will get back at the earliest which they never do. Currently am seeing claim status as In progress since yesterday and I don't have any information on processing status ..
except a SMS which gives partial information or else I have to reach IVR which is more painful.over all objective should be to provide transperancy in processing and timely update at least hourly update I unable to update alternative mail id and mobile number.
Then we send them an authorisation letter, which they need to carry to the diagnostic centre along with the health card," says Gulati.
"The insured has to send a request on the toll-free number or visit the nearby branch.
The insurer pays the centre as per the agreed rates.Antony Jacob, chief executive officer, Apollo Munich Health Insurance, says, "Any routine examination, test or check-up, including those required by the customer, can be included." The rates are mostly negotiated between the diagnostic centre and the insurer.They may, however, vary from insurer to insurer and product to product.For example, if the policy term states that the free medical check-up is available after a block of four claim-free years, the policyholder can avail of the benefit in the 5th year of the policy, subject to last four years being claim-free.The fact is that insurers and agents do not advertise the facility much. A routine health check-up will be your first step towards staying fit.
If the tests are done in a nonempanelled centre, the charges are reimbursed upon receipt of the bill.